Our Code

Code of Ethical Business Conduct.

Our values

1. Profitable growth and financial strength
   • Profitable growth and increase of company’s revenues are the main factors indicating the company’s performance.
   • The way to provide profit and capitalization growth is by developing the company’s business.
2. Steady development and real growth
   • Growth to us means development of our main activity areas i.e. logistics and consulting services while maintaining the company’s stability and integrity.
   • High performance is achieved by using advanced techniques in all company’s activities: innovation technologies, marketing strategy, price and employee policies, etc.
3. Our commitment to customers

   Our success is built upon our Customers success

   • Growth of our Customers’ business is the main condition of Company’s business development.
   • The company provides a full range of transportation and freight forwarding services and accounts for every Customer’s needs.
   • We maintain excellence in our existing business which complies with international standards, and guarantee confidentiality.
   • We provide consulting support to every Customer.
   • We always find the solution which satisfies both parties to the agreement.
4. Owners
   • Owners define the main direction of Company’s development.
   • The Company’s responsibility is to follow an approach to business that builds superior shareholder value over the long-term and adheres to international management standards.
   • The owners create all the conditions necessary to ensure the Company’s dynamic growth.
5. Effective team

   From common vision to common actions

   • The Company’s goals are achieved by joint efforts of highly qualified team members.
   • Each employee contributes to the team’s work and is responsible for its results.
   • The Company’s management ensures an interaction between all employees based on common values, provides integration of all company’s departments.
   • We encourage teamwork and collaboration, learning and personal growth.
   • We maintain a balance between personal interests of employees and Company’s interests, take care about health and well-being of employees and their families.
   • We provide equal fulfillment opportunities within the scope of the Company’s business strategy to both experienced employees and newcomers.
6. Reputation and reliability

   Our reputation is the key to out success

   • Our reputation is built upon providing reliable service.
   • Our reputation is based on reliability which attracts and retains customers.
   • We value our reputation and improve it by fulfilling all obligations relating to our relationships with Customers, suppliers, employees, partners and owners.
   • Our Company’s professional reputation provides reliability, stability and success.
   • Company’s profitable growth, management efficiency and sound business practices are promoted.
7. Market leadership

   Creative approach to business is our leadership strategy

   • Positions of market leadership comprise high quality customer service, advanced technologies and the highest standards of logistics services.
   • The leadership is achieved by innovation approach to doing business. Our main advantage is the ability to create and provide logistics services for any commercial, industrial business and increase the Customers’ welfare.
   • The leadership is maintained by highly qualified, responsible employees that can deal with the most difficult problems in a timely manner thereby providing reliable service in any situation.
   • The condition of maintaining leadership is our ability to adapt to changes, flexible reaction to challenges.
   • The Company focuses on the most relevant and promising business areas.
   • Achieving leadership in national and international business markets is important for the Company.
8. Confidence

   Business confidence

   • To us confidence is a condition for successful interaction between the Company and all the essential groups.
   • The confidence of our Customers is the basis for existence and development of business.
   • The confidence of our employees drives our teamwork and professional growth.
   • The confidence of our partners encourages us to achieve joint goals successfully.
   • The confidence of our owners gives us the sense of security.

Personnel Policy and Client Relations

1. VT LOGISTIC Co Ltd  HR Policy

   • The Human Resources policy of VT LOGISTIC Co Ltd is to form a highly professional, motivated team able to adequately react to market challenges and ever changing requirements.
   • The company favors professional and personal growth of its employees.
   • The company has developed a list of core competences corresponding to the company’s values.
   • The company encourages the following qualities:
     • Result orientation
     • Internal and external customer orientation
     • Compliance to the company’s internal rules and regulations
     • Innovation
     • Professionalism
     • Teamwork
2. Code of Ethics
   • The company is commited to treating all of its employees and partners with respect and friendliness.
   • Each of us shall do his/her work with responsibility and care and contribute to a better performance of the Company.
3. Relations with Clients

   • VT LOGISTIC Co Ltd uses a flexible approach to customer service. Comprehensive services provided by the Company allows meeting individual requirements and capabilities of customers.

   • The company is committed to developing close and longstanding partnership relations with clients. The employees shall provide complete and valid information about all advantages, risks and possible results of their relations with the Company. Customer service can only be performed based on customer requirements and mutual agreements.
   • The customer is always right. Even is he/she is mistaken and sticks to his/her point the employees do not have the right to be rude and must find out the reasons, explain their point of view and the way out. Everyone shall have to find a compromise.
   • The employees must not create such service conditions which damage the Company’s interests and/or unreasonably derogate from other customers’ rights.
   • The company is responsible for validity of its marketing materials and promotion actions. Advertising materials must not lead to unrealistic expectations regarding the Company’s abilities.
   • The Company protects the information about its customers. This information shall only be used for the purposes for which is was collected and in cases stipulated by the laws of Russian Federation and internal company’s documentation.
   • The customers’ information shall only be used by the department which is directly involved in servicing this customer and by the departments providing customer service. Such confidential information about the customers shall be disclosed to its officers and employees only on a strict „need-to-know“ basis and only by customer’s consent.

Conflict of Interest Policy

• A conflict of interest occurs when a company employee’s interests (obligations) are inconsistent and/or when fulfilling some obligations results in ignoring others.
• If due to objective reasons the conflict of interest cannot be resolved, the customers’ interests are a priority.

Avoiding the Conflict of Interests

• A conflict of interest occurs when a company employee’s interests (obligations) are inconsistent and/or when fulfilling some obligations results in ignoring of others.
• If due to objective reasons the conflict of interest cannot be resolved, the customers’ interests are a priority.

1. Gifts

   • VT LOGISTIC Co Ltd  encourages good partnership relations with customers and allows exchanging small corporate gifts between partners.

   • The company allows receiving the gifts with approximate cost of about 500 rubles unless otherwise stated by the head of the department. The gifts to customers can only be given if there are no rules forbidding it.
2. Straight dealing
   • The company encourages the development of free and competitive market environment. The company aims at fair and honest relationships with its customers, partners and contractors.

   • VT LOGISTIC Co Ltd  chooses its contractors based on the optimal trade-off between quality and cost, sales conditions and services.

   • All employees dealing with current or potential contractors treat them with honesty, fairness and respect
3. Social liability
   • The company cannot be successful if it isolates itself from social development processes undergoing in the country. We shall follow ethical norms in relationships with those who we depend on in our professional activities. We also realize that businesses play a special part in maintaining sustainable growth of society.

   • VT LOGISTIC Co Ltd  is commited to making a socially responsible business and undertakes the following liabilities:

     • Financially and logistically support real sector of economy. The investments attracted by the company shall be used to develop the country's economic potential
     • Effectively cooperate with state and social institutions to pursue common interests. The company strives to have partner relationships with the state based on observation of laws.
     • Take part in charity and humanitarian programs. The company takes part in solving social issues it considers important.
     • Support young logistics and consulting professionals. The company consideres itself responsible to future generations of its employees.

     • VT LOGISTIC Co Ltd  contributes to the country’s economic growth through development of logistics and consulting services market.

Compliance to the Code

• The company’s employees shall comply with norms and regulations of this Code.
• Abidence by ethical norms is one of the criteria for employee performance evaluation.